FAQs

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Frequently Asked Questions

We service many counties and towns across CT. For a complete list, go to our service area page.

Absolutely. Change your filters regularly, based on the manufacturer’s recommendations. Walk around the building every three months—inside and outside—to check for easy-to-see problems such as crowded or obstructed airflows, damaged pipes or hoses, and other obvious performance hazards.

Please don’t handle complex or dangerous tasks yourself, as you may damage your equipment, home or commercial building, expose yourself or others to harm, and void certain warranties. It is safer and often less expensive in the long run to have a certified Hi-Ho Petroleum technician provide professional service.

As with gas smells, follow common sense.

A water heater leak may indicate rust and erosion, and a large amount of water may be barely held back. Unplugging an electrical unit that has water on or near it may be life threatening, due to the potential for electrocution.

The best policy: (1) don’t ignore the problem, as it won’t go away and could get significantly worse and (2) call a Hi-Ho Petroleum professional immediately at the least sign of risk to yourself, your loved ones and your home or commercial building. We will respond quickly, and have the training and experience to fix any heating or cooling problem fast.

We have been in business for over 100 years, becoming the most successful heating oil delivery and heating/cooling systems contractor in Fairfield County. To learn what just a sampling of our thousands of customers say about us, go to our testimonials page.

Yes, and yes.

All our technicians are our direct employees — we don’t use subcontractors. We obtain all necessary permits before beginning any work, and are fully insured for Workers’ Compensation and General Liability.

While we service all major makes and models, we do have our preferences, which you will see in the heating and cooling systems area of our website.

Yes. Through our relationship with AFCFirst, we make it easier for you to secure a home improvement loan for ENERGY STAR® appliances and other energy-saving projects.

Absolutely! Today’s simple, ductless air conditioning options make it possible to install a quiet, efficient air-conditioning system in your home even if it doesn’t have ductwork.

Ductless air-conditioning systems consist of one or more indoor air-distribution units linked by refrigeration lines to an outdoor compressor. These flexible “hoses” can be positioned inside your walls and ceilings with a minimum of inconvenience. Installing ductless air conditioning costs a little more than standard central air-conditioning systems but much less than the cost of installing ductwork and a central air-conditioner.

Ask us a question — we’ll answer quickly and might even add it to our FAQs!

If not urgent, type in your question in the box below and provide us with your email address. We’ll get back to you within two business days.

If your question is urgent, call us today.

Testimonials

Testimonials

Wonderful people, great technicians...always accommodating, prompt, courteous. I highly recommend Hi-Ho Petroleum!

Gary Lazarus

Excellent service department. Prompt efficient and always courteous. Prices are very fair and deliveries made on time. Drivers and technicians are neat and friendly. I highly recommend Hi-Ho to family and friends!

Grayce Mower

Best service I've ever had! The entire staff is polite and helpful.

Jodi Och

Great company with wonderful employees who help with any need. I highly recommend Hi-Ho Petroleum!!!

Salvatore Barracca

I have used Hi-Ho for over 44 years. Excellent customer service!!

Bob Tolomeo

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